For RExtender, customers' satisfaction is always our top priority, so we always keep listening to customers' ideas and appeals. We hope you love what you've ordered! If you are not satisfied with the products you received, please contact us within 30 days from delivery date to request a return & exchange.
What is my return shipping cost?/ Will you pay for the return shipping cost?
How to Start a Return & Exchange?
To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items.
1. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.
2. All items must be returned in their original condition. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
3. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process.